Sanford Regional Communications Center
Sanford Regional Communications Center Information
Sanford Regional Communications Center is a Public Safety Answering Point (PSAP) for all 9-1-1 calls made in Acton, Berwick, Kennebunk, Lebanon, Limerick, Newfield, North Berwick, Sanford, Springvale, Shapleigh, and South Berwick, Maine. Sanford Regional Communications dispatches for 11 area fire/rescue departments and 13 towns for police services. All out of state 911 transfers also route through the SRCC for appropriate dissemination to the appropriate dispatch agency in Maine.
This center handles numerous seven-digit lines covering the partner jurisdictions' Police, Fire and Rescue departments, and NH 911 cell tower transfers. New Hampshire Next Generation 911 uses advanced technology which allows a caller's location to be displayed on a map at the time of the call, whether on a cell phone or a standard residential phone.
SRCC also provides services to the York County Emergency Management Agency.
Sanford Regional Communications Center is located inside the Sanford Police Department and is a dispatch / call-taking facility with plenty of space for future growth and expansion.
Sanford Regional Communications Center is staffed with highly trained individuals. The staffing levels consist of 22 full-time dispatchers including 4 supervisors and several reserve dispatchers. They have many hours of training ranging from Emergency Medical and Fire Dispatch, data entry into the National Crime Information Center, operations of the Enhanced 9-1-1 system, use of the Maine Telecommunications and Routing Operations system (METRO) for queries into the Maine Department of Motor Vehicles, and many other duties.